Family Support Network and Hotline

Connecting families with reliable and immediate information, referrals to legal, ministry, and social services.

Family Support Network and Hotline

Need help? Call our Family Support Hotline

(1-855-435-7693)  English/Spanish/Korean/Polish

1,100 families are torn apart by deportation every day in the US.

The Family Support Hotline connects community members to reliable information for a range of services. Partnered with community-based organizations, community members can receive updates on immigration issues, learn about their rights, gain information on deferred action and citizenship, and report raids and deportation matters.

Approximately 20-40 Illinoisans are torn apart by deportation every day. That's 20–40 mothers and fathers. What happens to their families left behind? What services are available to them? What keeps them from ending up on the streets, or worse? The crisis of family separation is not only moral and emotional; it is also legal and financial. Many families cannot afford legal representation, nor can they easily replace the salary of a breadwinner. The ICIRR Family Support Hotline connects families in crisis with reliable and immediate information, referrals to legal, ministry, and social services—while also providing a long-term connection to someone who can help them locally.

Immigration Legal Resources

Many non-profit organizations and private attorneys offer help with immigration legal matters.

CLICK HERE for a list of Illinois non-profit organizations that offer immigration help. 

CLICK HERE for a detailed directory of non-profit organizations that offer immigration help to Illinois residents.

CLICK HERE for a list of private attorneys who provide representation in immigration cases.

Know Your Rights

NO Warrant, NO Access

You do NOT have to answer the door. You the right to ask the agent (through the closed door) if he has a warrant. If the agent says he has a warrant, ask him to slide it under you door or show it through a window.

Check if the warrant: (i) is signed by a judge or supervisor; (ii) has your name on it, and (iii) has a recent date. 

Remain Silent

You have the right to remain silent! You can show you 'Know Your Rights' card. Remain calm!

DON'T Sign

Do NOT sign any documents. Tell the agents you won't sign anything until you talk with a lawyer. 

WRITE DOWN Information

If agents force their way in your home: take down their names, agent numbers, and license plate numbers of their vehicles.

If Detained

Don't sign any documents without legal counsel. You have the right to make a call. Call a family member or lawyer to tell them where you are located. You will not have access to your cellphone, memorize important phone numbers.

PREPARE an Emergency Plan

Always carry with you your 'Know Your Rights' Card. Carefully choose a responsible adult that can take care of your children and help you during an emergency. Keep all you important documents in a safe and secure place.


Call the Family Support Hotline! In order to organize and take effective action, we need our community to report these incidents. Your information will be kept confidential.

Confidentiality is important to us

Callers always have the choice of whether or not to share their real name or phone number with our volunteers; they are never obligated to reveal this information. In other words, we will know who you are only if you choose to tell us.

While almost all callers are connected directly to a volunteer, we might experience a high volume of calls and you will reach our voicemail. In these cases, callers may choose to leave a phone number, in which case the number will be confidential and will be given directly to a volunteer to call back.

We will never share any of your personal information with our social service partners without your permission. We will never share any of your personal information with advertisers.

Community Resources

ICIRR and its partners have created a series of materials to help community organizations with the toold  necessary to host their own Know Your Rigths trainings. Please click on the links below fofr the most up-to-date resources or you can also CLICK HERE for the most up to date materials uploaded via Google Drive. 

Organizational Toolkit: 

Event Flyer Template 

Know Your Rights Training Manual  (*For use with KYR Powerpoint updated 12/7/16)

Know Your Rights Powerpoint  (Updated 2/8/16)

Fraud Protection/Notario Fraud Video (CIRI)

Illinois Immigrant Legal Services Directory

List of BIA Accredited Organizations

Volunteer to help

Be the first line of defense for families facing deportation, help them find their loved ones in detention, and help them connect to local services.

How to volunteer »


'Know Your Rights' Card / Tarjeta de Derechos: ENG/ESP/KOR/POL
'Know Your Rights' Card / Tarjeta de Derechos: ENG/ESP/ARA/URD

What to do if ICE knocks on your door / Que hacer si inmigracion llega a su casa:  ENGLISH / ESPAÑOL

Know Your Rights Community Presentation / Presentacion comunitaria de 'Conozca sus derechos': ENGLISH / ESPAÑOL

Reporting Fraud and Victimization: ENGLISH

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